Terms of Sales
You are currently connected to https://www.wavesenses.com, one of the sites administered by WaveSenses. The purpose of this document is to inform you about our general terms and conditions of online sales (Contractual Conditions). You should read the following provisions carefully, as they constitute an electronic contract establishing the general terms and conditions of sale of Wavesenses. The "Double-click" that you will execute after having filled in your order form constitutes the validation of your order and will be considered as irrevocable acceptance of these Contractual Conditions once your order has been validated. Consequently, you can only order products and/or services if you accept all the conditions set out below. The Internet user (natural person with the capacity to contract) and WaveSenses are hereinafter referred to as "the parties", and individually as "the party".
In this contract, each of the expressions mentioned below will be understood within the meaning of its definition, namely: "the company": WaveSenses "distance contract": Any contract concerning the order of products and/or services concluded between the company (*) and a customer (*) within the framework of a distance selling or service provision system organised by the company (*) which, for this contract, uses the Internet exclusively until the conclusion of the contract, including the conclusion of the contract itself.- "customer": any natural person who, in this contract, is acting in a private capacity or as a representative of a legal entity and who has the right to contract.- "order form": a document which indicates the characteristics of the products ordered by the customer (*) and which must be signed by him by "double click" (*) to commit him.- "order": act by which the customer undertakes to purchase products and/or services and the company (*) to deliver them and/or provide them to him.- "product": good sold or service provided by the company.- "double click": reiteration of the validation of the Order Form by the customer. An order form filled in and validated for the first time is never taken into account without the customer's confirmation. This confirmation can be made by means of a checkbox indicating acceptance of the Contractual Conditions, or by a message confirming the order.
Marina Heights Tower
UNITED ARAB EMIRATES
The present contract is an electronic distance selling contract whose purpose is to define the rights and obligations of the parties within the framework of the sale of products offered by WaveSenses. In this sense, it complies with the French regulations in force, namely:- Law 2004-575 known as the Law for confidence in the digital economy.- Law 2008-3 of 3 January 2008 for the development of competition at the service of consumers.- Recommendation n°07-02 of the Commission on unfair terms, relating to contracts of sale of goods concluded by Internet. It also complies with the OECD recommendations in the field of electronic commerce.
PROTECTION OF MINORS
Our company attaches particular importance to the protection of minors within the framework of its online commercial activity. While we are aware that minors may act alone in cases where the law or custom authorizes them to act alone (art. 389-3 c. civ.), and this in particular for low-value purchases, we believe it is essential to try by any means to verify that the customer has the power to contract. To this end, we may ask any customer placing an order on our site to prove his ability to contract, in compliance with the obligations related to the amended Law 78-17. In the event that a purchase is made by a person who does not have the legal capacity to contract, we advise the legal representatives of this person to rescind (cancel) the sale by virtue of Article 1305 of the Civil Code.
The products offered by WaveSenses are presented on the sites in French language. Any citizen of the European Union and of countries complying with directive 95/46/CE cannot use his linguistic ignorance as a clause to cancel the contract. The products offered for direct sale by WaveSenses are those which appear on the site you are currently visiting, on the day of consultation of the said site by the Internet user, and within the limit of available stocks. The illustrations presented on the site are a reflection of the products on sale on the site, except in the limiting cases inherent to the technical characteristics of the Internet (resolution and colours of the Internet user's screen...). Due to the specificity of the Internet network, the company does not guarantee on its site the availability of all products in real time. In case of temporary or permanent unavailability of one of the products, the company will inform the Internet users through its website or by sending an email to a valid email address provided by the customer. The company will then propose the replacement of the product ordered by an equivalent product (quality and price), or a credit note or a refund.
The prices of the products can be modified at any time by the company, with the exception of any sale of a product concluded for the price displayed on this website. In the event of an obvious typographical error, leading to the display of a "vile price", the sale may be cancelled, as mentioned in the article "Execution of the order". The prices mentioned are in Euros (€) and include all taxes in force on the day of the order as well as the costs related to the processing of the order. Delivery rates are at the customer's expense, unless otherwise stipulated during the order process. The different delivery options (with their prices) are presented during the ordering process and specified during the summary of the order. The payment of the totality of the price must be made at the latest at the time of the validation of the order, unless otherwise specified during the ordering process and mentioned on the invoice. In the event of delivery of products outside of French territory, customs taxes and formalities are the exclusive responsibility of the Customer, unless otherwise specified. The Customer then undertakes to check the possibilities of importing the products ordered with regard to the legislation of the territory of the country of delivery.
ORDER AND PAYMENT
Any order form signed by the Customer by "double click" constitutes an irrevocable acceptance which can only be challenged in the cases restrictively provided for in this contract in the articles "Right of withdrawal" and "Fulfilment of the order". Any quotation sent by e-mail to the Client and returned to WaveSenses with an explicit agreement also constitutes irrevocable acceptance. The order process is in accordance with the provisions of article 1369-5 of the French Civil Code. Any Internet user wishing to validate his order must identify himself by filling in the appropriate form provided on this site. This identification is done in strict compliance with Law 78-17 modified as indicated in our "Data Protection" section - After having checked the content of his order as well as the total cost of the order (products ordered, shipping costs, possible eco-participation, optional options), and corrected any errors, the Internet user will confirm it definitively. The contractual information will be the subject of a confirmation e-mail sent to the customer at the latest at the end of the retraction period and subject to the customer providing a valid e-mail address, which is not subject to any restriction of use (professional e-mail address for example). In this case, the company cannot be held responsible for sending contractual and/or advertising information to an e-mail address with restricted access. In order to pay for his order, the Customer has at his disposal, at his choice, all the methods of payment referred to in the ordering process and presented on the company's website. In the case of payment by credit card, the Customer must provide his or her credit card number, depending on the type of card, its expiry date and the security number (3-digit number on the back of the credit card). WaveSenses guarantees that the payment is secured by S.S.L. (Secure Socket Layer) encryption in order to protect all data related to the means of payment as effectively as possible. The company guarantees that the encryption means and services used to secure transactions have been authorised or declared in accordance with the legislation in force. In the event of payment by card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Customer and the card issuer and between the Company and its banking establishments shall apply, in accordance with Article 132-4 of the Monetary and Financial Code. If the only method of payment is by credit card, the final validation of the order shall take place as soon as the order has been paid in full (unless special provisions apply).
The company guarantees that deliveries will be made according to the conditions guaranteed by the transport service providers (except in cases of force majeure as defined by case law), and indicated on this site, or during the ordering process. In the event of a delay in delivery, please inform the company by contacting customer service or by sending an email to firstname.lastname@example.org If the delay exceeds the delivery date provided during the ordering process by more than 7 days, you can proceed to the resolution of the order, according to the terms indicated in the article "Right of resolution".
It is possible that the package may be damaged or that its contents may have been partially or totally stolen. If you notice such an error, please mention it on the carrier's voucher and refuse the product by sending it back to us accompanied by a report 170 known as a "spoliation report". If you become aware of this error after the departure of the carrier, please notify us by email to email@example.com within a maximum of 72 working hours following receipt of the order. In accordance with article 133-3 of the French Commercial Code, please send your protest by registered letter with acknowledgement of receipt to the carrier within 3 days (not including public holidays).
Incomplete or non-compliant delivery due to the company's fault.
In spite of the care taken in the preparation of orders, it is possible that a product may be missing from the order, or that an error may have occurred during the preparation of the order. If you notice such an error, please inform us as soon as possible and if possible within 72 working hours following the reception of the order. This report can be made by email to firstname.lastname@example.org.
In the event that a parcel is lost by one of our transport service providers, please inform us as soon as possible and the company will carry out an investigation with the services concerned.
RIGHT OF RETRACTION
In accordance with Articles L121-16 and 121-20 of the Consumer Code, the customer has a period of fourteen (14) clear days to exercise his right of withdrawal. This period starts from the reception of the order by the customer. In order to facilitate the processing of his return, the customer may contact the company by e-mail at email@example.com to obtain a return number before reshipment. This condition does not in any way cancel the right of withdrawal.
As a hygienic measure, the return of certain products will not be accepted if the products have obvious characteristics of use that do not correspond to a reasonable test, as well as in the case where the products show traces of washing. The company will reimburse the customer for the totality of the sums paid, at the time of the order, within a maximum period of 30 days, and the costs of reshipment will remain the full responsibility of the customer. The products will have to be reshipped complete, in a state suitable for their remarketing, in their original packaging showing no trace of deterioration. It is also imperative that the products are returned in their original packaging, according to methods with shipping guarantees similar to those defined during the initial shipment of products.
RIGHT OF RESCISSION
In accordance with article L. 121-20-3 of the French Consumer Code, we will indicate the maximum delivery date for your order when you place it. If this delivery date is exceeded by 7 working days (except in cases of force majeure as defined by law), you will have the option of cancelling your order by registered letter with acknowledgement of receipt within 60 days of the initial delivery date. In this case, we will reimburse you for the totality of the sums paid (excluding possible return costs), and this within a maximum of 30 days following the receipt of your Registered Letter with Acknowledgement of Receipt. If you wish to exercise your right of cancellation in the event of unavailability of the products ordered, the conditions for exercising this right, as well as the terms of reimbursement are identical to those defined above.
EXECUTION OF THE ORDER
The WaveSenses company reserves the right to refuse the order for a "legitimate reason" (as defined by jurisprudence), and in particular (without this list being restrictive) in the event of unavailability of the product, impossibility to execute the service, abusive request by the customer, presumption of impossibility for the customer to contract or manifest intention for the customer to harm the company. The company also reserves the right to refuse the order in the case of an obvious typographical error leading to the display of a "vile price", and this at the time of the order placed by the customer. In the case of a difference of interpretation between "low price" and "vile price", concerning the price displayed on the website at the time of the client's order, the client may request the intervention of a third party, as provided for in the article "Applicable law". The order will be executed within a period not exceeding 7 days from the delivery date of the product or service mentioned at the time of the order, subject to the acceptance of the order by the company. For the deadlines concerning the different types of services (personalization...), please contact us.
The customer benefits from a contractual guarantee on the products supplied by the company. This guarantee is displayed on https://www.wavesenses.com and its duration varies according to the category of products ordered. Additional warranty services may be offered depending on the products ordered. Their scope and pricing will be specified during the ordering process.
In accordance with articles L 211-4 and following of the Consumer Code, as well as articles 1641 and 1648 of the Civil Code, the Internet user also benefits from a guarantee allowing him to return defective products delivered - Article L211-4 of the Consumer Code. The seller is obliged to deliver a good that conforms to the contract and is liable for defects in conformity existing at the time of delivery, as well as for defects in conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility.- Article L211-5 of the Consumer Code: To be in conformity with the contract, the good must be in conformity with the contract, and the seller is liable for the defects in conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility.- Article L211-5 of the Consumer Code: To be in conformity with the contract, the good must be in conformity with the contract:
1º Be fit for the use usually expected of a similar good and, where applicable:- Correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model.- Present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling.
2º Present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter - Article L211-12 of the Consumer CodeAction resulting from the lack of conformity is time-barred after two years from the delivery of the goods. Article 1641 of the Civil Code: The seller is bound by the warranty for hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known about them - Article 1648 paragraph 1 of the 1st Civil Code: The action resulting from latent defects must be brought by the buyer within two years from the discovery of the defect.
WaveSenses is responsible for the proper performance of the obligations resulting from the contract concluded at a distance, whether these obligations are to be performed by itself or by subcontractors, without prejudice to its right of recourse against the latter. WaveSenses shall not be held liable for the non-performance of the concluded contract, following the occurrence of an event of force majeure (as defined by the Law) and in particular in the event of a total or partial strike of the postal services, carriers, and disasters caused by floods or fires. This limitation of liability also applies to the non-fulfilment of the said contract, due to the unforeseeable and insurmountable fact of a third party not involved in the provision of the planned services. With regard to products purchased to meet professional needs, WaveSenses will not be liable for any indirect damages, operating loss, loss of profit, damage or expenses that may arise. The selection and purchase of a product or service is the sole responsibility of the customer. The total or partial impossibility to use the products, in particular because of incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the responsibility of WaveSenses, except in the case of a proven latent defect, non-conformity, defect or exercise of the right of retraction.
The information requested from the Client is necessary to process his order and may be communicated to the company's contractual partners (accountants, lawyers...). They may also be transmitted to any competent authority for the settlement of disputes between the company and one of its clients. The client may consult in our "data protection" section, the characteristics of the processing of personal data used via this site. The client may also exercise his rights of access, rectification and opposition according to the methods mentioned in the company's "Data Protection" and "legal notices" sections.
"DOUBLE-CLICK" AND PROOF
The "double click" associated with the procedure of authentication and non-repudiation of the customer at the time of his order and the acceptance of these Contractual Conditions is worth validation of the order and conclusion of the contract, in accordance with the provisions of article 1369-5 of the Civil Code. The computerized registers, kept on the servers of the company as well as on the servers of its banking establishments, will be considered as rebuttable presumptions, communications, orders and payments between the parties. Under no circumstances will the company proceed to the recording of telephone conversations between a member of the company and one of its customers or prospects. In the case of a subcontracting of their customer service, the company undertakes to prohibit their partner responsible for the implementation of this service, such recordings, including in the context of a "service improvement".
CONSERVATION AND ARCHIVING OF DOCUMENTS
Transaction data is archived on a reliable and durable medium, in accordance with Article 1348 of the French Civil Code. It is therefore carried out in compliance with the AFNOR Z 42-013 standard on the design and operation of computer systems to ensure the preservation and integrity of the records stored in these systems.
The present general conditions express the entirety of the obligations of the parties. No general or specific condition communicated by the Customer may be incorporated into these general conditions, except in the case of prior agreement between the parties prior to the conclusion of the contract. The fact that the company does not take advantage of a breach by the Client of any of the obligations set out herein shall not be interpreted in the future as a waiver of the obligation in question. The company reserves the right to adapt or modify these Contractual Conditions at any time. In the event of modification, the Contractual Conditions in force on the day of the order will be applied to each order. The company will also keep on its servers all the time-stamped versions of the Contractual Conditions.
RESERVATION OF OWNERSHIP
The products delivered to the customer remain the property of WaveSenses until the contract has been executed in full. On the other hand, the transfer of risks takes effect as soon as the products and/or services ordered on the e-shop are actually delivered. The documents provided to the customer are governed by the Intellectual Property Code. They therefore remain the property of the company. It is therefore forbidden to reproduce, transfer or exploit the documents provided without the consent of the company.
This contract is subject to French law, in accordance with European directives. This applies to both the substantive and formal rules. In the event of a dispute, the companies will give preference to amicable settlement, which does not in any way interrupt the time limits for taking action as a guarantee. Otherwise, in accordance with the provisions of articles 46 to 48 of the NCPC, the French courts shall have sole jurisdiction, unless otherwise provided for by public policy.
By registering for our application, you agree to the terms and conditions of use defined below:
This Application collects a certain amount of Personal Data from its Users.
Personal Data collected for the following purposes and using the following services:
Access to accounts for services provided by third parties
Facebook Account AccessPermissions: Login to the app, Likes, and Post to the Wall
Access to the Twitter accountPersonal Data: Login to the app and Different Types of Data
Personal Data: Cookie, Usage Data, Profile Information
Data Controller and Owner
Type of Data Collected: Among the types of Personal Data that this Application collects, by itself or through a third party, are: Cookies and Usage Data.
The User is responsible for the Personal Data of third parties published or shared through this Application and declares that he has the right to communicate or disseminate it, thus removing any responsibility to the Data Controller.
Method and Place of Data Processing
Processing Methods: The Data Controller processes User Data in the appropriate manner and, accordingly, takes security measures to prevent unauthorized access, disclosure, modification or deletion of data. Data processing is carried out according to the computers and/or IT tools used, according to procedures and organisational modes strictly related to the purposes indicated. In addition to the Data Controller, in certain cases, the Data may be accessible to certain persons in charge, concerned with the management of the site (administration, sales, marketing, legal, system administration) or external parties (such as a third party technical service provider, host, IT companies, communication agencies) designated as subcontractors if necessary. An updated list of these parties may be requested from the Data Controller at any time.
Location: The data are processed at the operational office of the Data Controller, and at other locations where the parties involved in the processing are located. For more information, please contact the Data Controller.
Retention time: Data is retained for the time necessary to provide the service required by User, or required by the purposes described in this document, and User may request that the Data Controller suspend or delete the data at any time.
Use of Collected Data: User Data is collected to enable the Application to provide its services, as well as for the following purposes: access to third party service accounts, creation of the user profile in the application, comments on the content and interaction with external platforms and social networks. The Personal Data used for each purpose is set out in the dedicated sections of this document.
Facebook Permissions Requested by this Application: This Application may request certain Facebook permissions to perform actions using the User's Facebook account, and to retrieve information, including Personal Data, from the User's account.
For more information about Facebook permissions, please refer to the Facebook documentation (https://developers.facebook.com/docs/authentication/permissions/) and the Facebook terms and conditions (https://www.facebook.com/about/privacy/).
The permissions requested are as follows:
Basic Information by default, this includes certain User Data such as id, name, photo, gender, and location. Some User Logins, such as Friends, are also available. If the User has made more data public, more information will be available.
Detailed information on the processing of Personal DataPersonal Data is collected for the following purposes and using the following services:
Access to third party service accounts: These services allow this Application to access data from your user account of a third party service and to perform actions with it. These services are not activated automatically, but require explicit permission from the User.
Content Commenting: This service allows Users to create and publish comments on the various contents of this Application, and depending on the settings chosen by the Owner, Users can also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it can be used to send notification in case of new comments on the same content. Users are responsible for their own comments. If a content comment service provided by a third party is installed, it may still collect data about web traffic on the pages on which the comment service is installed, even if Users do not use the content comment service.
Personal Data Collected: Cookies and Usage Data.
Interaction with external platforms and social networks
These services allow interaction with external social platforms and networks directly from the pages of this Application, and the interaction and information obtained through this Application is subject to the User's privacy settings for each social network. If a service allowing interaction with social networks is installed, it will always be able to collect data about the web traffic of the pages on which the service is installed, even if Users do not use it.
Personal Data Collected: Cookie and Usage Data
Additional information about the collection and processing of Data
Legal proceedings: The User's Personal Data may be used for judicial purposes by the Data controller, in court or during the steps leading to a possible legal action, resulting from an improper use of this Application or related services. The User is aware that the Data Controller may disclose his/her personal data upon request of a public authority.
System Registration and Maintenance: For the purposes of operation and maintenance, this Application and third party services may collect files that record interactions with this Application (System Log) or use other Personal Data (such as IP address) for this purpose.
Information Not Contained in this Policy: Further details regarding the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
Users' Rights: Users may, at any time, find out whether their personal data has been archived and consult the Data Controller to find out its content and origin, to check its accuracy, to request that it be completed, deleted, updated or corrected, or to be transferred to an anonymous format, or to block any data in violation of the law, as well as to oppose its processing for any legitimate reason. Requests should be sent to the Data Controller, according to the contact information provided above.
Definitions and legal references
Personal Data (or Data): Any information concerning a natural person, a legal person, an institution or an association, which is, or may be, identified, even indirectly, by reference to any other information, including personal identification numbers.
Use of Data: Information collected automatically from this Application (or third party service used in this Application), which includes: IP address or domain names of the devices used by the User who uses the Application, the URL (Uniform Resource Identifier) address, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numeric code indicating the status of the response from the server (error, sent successfully, etc.), and the number of times the request was sent. ), the country of origin, the browser functionalities and operating system used by the User, the visit time (e.g. the time spent on each page of the Application) and details of the User's itinerary within the Application, with special reference to the sequence of pages visited and other parameters relating to the system of the device.
Users: Individual using this Application, who must correspond to, or be authorized by, the Data Subject to whom the personal data refers.
Data Subject: Legal or natural person, to whom the Personal Data refers.
Data Controller (or Owner): Natural or legal person, public administration or any other entity, association or organization having the right, jointly with another Data Controller, to make decisions regarding the purposes and methods of processing Personal Data, and the means used, including security measures regarding the operations and uses of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
This Application: Hardware or software through which the User's Personal Data is collected.
Cookie: Elements of data stored in the User's device.
150 Elgin Street 8th Floor Ottawa, Ontario K2P 1L4
Tel: 613 241-2828
www.wavesenses.com - UPDATED ON 05/01/2020
(a) to meet our contractual obligations to you,
(b) for our legitimate interest in processing your personal data (e.g. for internal administrative purposes, data analysis and benchmarking (see paragraph 3 below for more information), direct marketing, maintaining automatic back-up systems or detecting or preventing any criminal activity) or
2. HOW DO WE COLLECT INFORMATION?
Subject to applicable laws, we collect information about you or any third party whose information you provide to us when you :
- register to use our websites, applications or services; this may include your first and last name, company name, address, e-mail address and telephone number or when you update this contact information; and
- fill out online forms (including callback requests), participate in our webinars, post messages on our discussion forums, participate in contests or sweepstakes, download information, such as white papers or other publications, or participate in any activities offered on the various interactive areas on our website or on our application or service;
- interact with us using social networks;
- provide us with your contact information when you subscribe to our newsletter.
- contact us offline, e.g. by phone, fax, SMS, e-mail or post.
We will also collect your data when you fill in only some of the fields to be filled in on our site and/or on other online forms and/or when you give up this data entry in the process. We may use this data to contact you to remind you to enter the missing information and/or for marketing purposes.
Subject to applicable law, we may supplement the personal data we collect with information obtained by third parties who are authorised to share it; for example, information from information providers seeking information or from public sources (for example, to obtain your SIRET or your industry sector).
Providing us with third party data
3. HOW DO WE USE YOUR DATA?
Subject to applicable law, we collect and process your data for the following purposes:
- to provide, maintain, protect and improve the applications, products, services and information you have requested from us;
- manage and administer your use of the applications, products and services you have asked us to provide;
- to manage our business relationship (for example, customer service and support activities);
- monitor, measure, improve and protect our content, websites, applications and services and provide you with a quality, personalized user experience; where appropriate, we will use a pseudonymized form of any information used for such purposes, and we will ensure that such information is presented in aggregate form and is not linked to you or any other person involved
- perform internal controls on our websites, applications, systems and services in order to test and improve their security, delivery and performance ;
- to provide you with any information that we are required to transmit to you in order to comply with our regulatory or legal obligations;
- to detect, prevent, investigate or prevent criminal, illegal or prohibited activities, or to protect our rights (including liaising with law enforcement agencies).
- contact you to find out if you would like to participate in our customer surveys;
- conduct joint statistical and comparative monitoring and analysis to prevent you or any other individual from being identified;
- communicate to you advertisements, marketing messages (e.g. pop-ups) or targeted information that may be useful to you, based on your use of our applications and services;
- deliver content and services jointly with third parties with whom you have a separate relationship (for example, social network providers); and
- provide you with various geo-dependent services (for example, advertising or other customized content), when we collect location-based data.
To the extent permitted by applicable law, we will retain your information after your WaveSenses account is closed, if your application to open a WaveSenses account is declined or you decide not to proceed with it. This information will be retained and used for legal, tax, regulatory, anti-fraud, and lawful business purposes for as long as legally permitted.
Our websites applications (including mobile applications) and services may contain technologies that allow us to :
- verify specific information from your device or systems necessary for your use of the websites, applications or services against our records to ensure that the websites, applications or services are being used in accordance with our Terms and Conditions and our end-user agreements and to resolve any problems;
- to obtain information about technical errors or other issues relating to our websites, applications and services;
- collect information about how you and users make use of the features of our websites, applications and services; and
- retrieve statistical information about the operating system and the environment from which you access our applications or services.
You can manage your privacy settings in your browser or on our applications or services (if applicable).
We reserve the right to store and record communications we exchange, including e-mails and telephone conversations. The information we collect may then be used for training purposes, to improve the quality of our customer service and sales department, to record statistics on the use of websites and applications and on the services you order from us or about which you request information from us, and also to meet our legal and regulatory obligations in general.
Mobile data (Mobile applications)
Mobile applications may provide us with information about the user's use of such applications and the use of our applications and services that the user accesses through such mobile applications. We may use this information for the purpose of providing and improving the mobile application or our own services or applications. For example, you may record an activity performed with a mobile application.
You can configure the privacy settings of our mobile application on your device, which may affect the performance of the mobile application and how it interacts with our applications and services.
Data Analysis and Benchmarking
We may use the information generated and stored when you have used our services for our legitimate business interest in order to be able to provide you with the best service and/or solutions and the best experience. These purposes may be to :
- To send you advertising or marketing messages or information that may be useful to you, depending on your use of our services;
- To carry out research and development in order to improve our services, products and applications;
- To develop and provide new and existing functionality (including statistical analysis, benchmarking or forecasting services) and ;
- Provide you with services tailored to your geographic location (such as location-specific content) for which we collect location-based data in order to provide you with a relevant experience.
When we use your information for our legitimate business interest, we ensure that this information is processed in a pseudonymised manner and is only displayed in aggregate and not in connection with you or any other person concerned.
You have the right to object to your data being processed for our legitimate interest. In such a case, you are invited to fill in the form entitled "Right to oblivion or limitation of the processing of personal data". If you object to the processing of your data for the aforementioned purpose, this may affect our ability to offer you certain services and/or solutions.
4. SHARING YOUR INFORMATION
We may share your personal data with :
- our service providers and agents (including their subcontractors) or third parties who process information on our behalf (for example, delivery service providers, payment processors and companies we use to help us send you communications) so that they can help us provide you with the applications, products, services and information that you have requested or that we believe may be of interest to you;
- partners, including system implementers, resellers, distributors, your banking network, and developers, who help us to provide you with the applications, products, services and information that you have requested or that we believe may be of interest to you;
- third parties that we use to carry out payment transactions, such as clearing houses, clearing systems, financial institutions and transaction beneficiaries
- third parties, where you have a relationship with the third party and have consented to us sharing information (for example, social networking sites or other e-commerce providers such as market place or price comparison sites);
- third parties, for marketing purposes (for example, our partners and other third parties with whom we work and whose products we believe may be of interest to you in connection with your e-commerce project. For example: payment solution providers, delivery providers, SMS providers) ;
- reference agencies for the prevention of fraud and counterfeiting;
- regulators, in order to meet legal and regulatory obligations;
- law enforcement authorities, so that they can detect or prevent crimes or prosecute offenders
- any third party, in connection with existing or imminent legal proceedings, provided that we are legally entitled to do so (for example, in response to a court order);
- any third party, in order to comply with our legal and regulatory obligations, including legal or regulatory reporting and the detection or prevention of unlawful acts;
- our own auditors and consultants, in order to fulfil our audit responsibilities;
- another company, if we sell or buy a business or assets (or negotiate the sale or purchase of a business or assets);
- any other company to which we may assign our contract; and
- the public bodies which the law in force requires to be informed.
We may share, publicly or with third parties, information about our websites, applications, products or services, excluding any information that could identify you.
From time to time, we may use your information to contact you to provide you with information about our applications, products and services that may be of interest to you. We may also share your information with our group companies and carefully selected third parties so that they can (or we can) contact you with information about their products or services that may be of interest to you. You may be contacted for this purpose by telephone, post, SMS or email. You have the right to ask us to stop contacting you for marketing purposes at any time. You may also, at any time, ask us not to share your information with the third parties mentioned in this paragraph. If you wish, you can exercise these rights by selecting your contact preferences in your customer account or by filling in the form right to omit or limit the processing of personal data or by unsubscribing from email or SMS communications via the link indicated therein.
You can also unsubscribe from any marketing campaigns and/or e-mail advertising by clicking on the link included in the e-mails we send you.
Advertising on a third party platform
When you respond to communications posted on third party platforms (for example, Facebook, Google or LinkedIn) we may share your data with these third parties in order to send you targeted advertising content across the third party platform based on your profile and interests. Your data is used by the third party platform provider to identify your account and display advertisements on your screen. You can control which ads you receive through the privacy settings of the third party platform provider's platform, and you can also visit the third party's help center to learn more.
6. YOUR DATA AND RIGHTS
If you are resident within the EEA or another region with comparable data protection laws, in some cases you will have the following rights:
- the right to know how we use your data and the right to access your data;
- the right to request the amendment or deletion of your data and to limit the processing of your data;
- the right to object to the processing of your data, e.g. for marketing purposes or when their use is based on our legitimate interest;
- the right to receive data about you that you have provided automatically in a structured, commonly used and machine-readable format, or to have them sent directly to another company, if technically feasible ("data portability");
- where you yourself have consented to the processing of your data, the right to withdraw your consent in accordance with legal or contractual limitations;
- the right to refuse any decision based on automated processing of your personal data, including profiling; and
- the right to lodge a complaint with the supervisory authority in charge of data protection issues (e.g. Commission Nationale de L'Informatique et des Libertés in France).
If we hold incorrect information about you or if your details have changed, please inform us so that we can correct them and update our files.
We will retain your personal data for the duration of our business relationship and after its termination, for as long as is necessary for the legitimate conduct of our business, in accordance with applicable European laws and regulations. In the event that we no longer need your personal data, we will securely destroy your personal data (without further notice to you).
If you wish to limit the processing of your data and/or benefit from the right to oblivion and/or apply portability of your data or modify them, go to the bottom of this page.
8. SECURITY AND CONSERVATION OF PERSONAL DATA
We ensure the security of your data by taking the necessary technical and structural measures to prevent unlawful or unauthorised processing or accidental loss, destruction and/or damage. We strive to protect your personal data to the best of our ability. However, we cannot guarantee the security of your data transmitted to our websites, applications or services or to other websites, applications and services via an Internet connection or any other connection. If we have given you (or if you have chosen) a password to access certain areas of our websites, applications or services, please keep it confidential and we will not share it with anyone.
If you believe that your account has been hacked, please contact our customer service department at firstname.lastname@example.org or through your usual customer interface.
9. TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA
WaveSenses's infrastructure is housed in a data center designed and operated in Canada.
10. OTHER SITES AND SOCIAL NETWORKS
Our websites, applications or services may allow you to share data with social networking sites or to use social networking sites to create your account or log into your social networking accounts. These social networking sites may automatically provide us with access to certain personal information about you that is maintained by these sites (for example, any content you have viewed).
It is up to you to manage your privacy settings from your own third-party social network account(s) so that you can choose what personal data you allow us to access from those third-party accounts.
11. COOKIES, STATISTICS AND TRAFFIC DATA
During your first visit to our website we may install cookies on your computer, tablet or mobile phone. These cookies may be installed by us or by service providers operating on our behalf and the information collected is only used for our own purposes. Cookies allow us to:
- optimise your browsing and the operation of our services
- to carry out studies and statistics about the frequentation of our site
- to process your requests via the contact forms
You can set your computer, tablet or mobile device to notify you each time a cookie is sent to you. You can also choose to disable all cookies. You can do this in your browser settings. If you disable cookies, you will no longer have access to many of the features that facilitate your customer experience and some of our websites, applications and services will not function properly.
In accordance with current legislation, cookies cannot be kept for more than 13 months.
However, you can disable cookies at any time as described below.
- Chrome browser: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=fr
- Firefox browser: https://support.mozilla.org/fr/kb/effacer-les-cookies-pour-supprimer-les-information
- Internet Explorer browser: https://support.microsoft.com/fr-fr/help/278835/how-to-delete-cookie-files-in-internet-explorer
- Safari browser: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
We use the following types of cookies:
- Strictly necessary cookies: Wavesenses platform cookie (Shopify)
These are cookies that are necessary for the proper functioning of our websites, applications or services. For example, these cookies allow you to access the secure parts of our website, to purchase apps or templates on our Market Place as part of your e-commerce activity.
- Functional Cookies :
These cookies allow our websites, applications and services to remember your choices (such as your username, language or location) and to provide enhanced, more personal features. These cookies may also be used to remember changes you have made to the font or font size and other customizable parts of web pages. They may also be used to provide you with the services you have requested. The information collected by these cookies can be made anonymous; moreover, these cookies do not track your browsing activity on other websites.
- Performance and statistical cookies
These cookies collect information about how visitors and users use our websites, applications and services, such as, for example, which functionality is most frequently used by visitors and whether visitors receive error messages from different areas of the websites, applications or services. These cookies do not collect any information that could identify a visitor or user. All information collected by these cookies is aggregated and therefore anonymous. We only use these cookies to improve the functioning of our websites, applications and services.
Google Analytics Cookie
If you want Google Analytics to stop tracking you on all websites, please visit http://tools.google.com/dlpage/gaoptout.
Oxatis uses the Hotjar solution to anonymously record customer paths on our Internet sites. The IP address, navigation data, device and browser used are used to analyze and improve the actual customer experience on the Shopify Group sites in all of the technical configurations encountered.
Cookie AB Tasty
Shopify uses the AB Tasty solution to conduct marketing and statistical tests (known as A/B tests) on its websites. This solution allows us to collect statistical data on traffic, which is then aggregated and anonymised in a web interface to which the WaveSenses Marketing Department, as a client of AB Tasty, has sole access. With the data collected, Shopify is able to improve the ergonomics of its site and the customer journeys it offers. For more information, see
- Targeting or advertising cookies
These cookies are used in order to deliver advertisements that are more tailored to you and your interests. They are also used to limit the number of times you view an advertisement and also help measure the effectiveness of an advertising campaign. They are usually placed by advertising networks, with the permission of website operators. They remember that you have visited a Web site and this information is shared with other companies, such as advertisers. Very often, cookies for marketing or advertising targeting purposes are linked to a site feature provided by another company.
Facebook cookie: are used to be able to offer you differentiated advertising messages on the Facebook social network depending on whether you have already visited our site or not. For more information on this cookie, see https://www.facebook.com/policies/cookies/.
- Cookie LeadsTheWay: are used to identify visitors to the site and the pages visited in order to contact them again. For more information on this cookie, see https://www.lead-the-way.fr/donnees-personnelles.html.
- Cookie Criteo: are used to create an audience pool and re-target visitors with targeted ads when they browse other sites. More information on https://www.criteo.com/fr/privacy/
- Cookie Bing Ads: are used to know our visitors from advertising campaigns on the Bing text ad network. More information on https://privacy.microsoft.com/fr-fr/privacystatement
- Google Adwords Cookie: are used to know our visitors from advertising campaigns on the Adwords text ad network. More information on https://cloud.google.com/security/gdpr/
- Web beacons and other traceability technologies
- IP address and traffic data
We keep a record of the traffic data automatically recorded by our servers, such as your IP address, information about your device, the website you visited before ours and the website you visited after you left ours. We also collect certain statistics from sites, applications and services, such as access frequencies, pages viewed and displayed. We are not able to identify a natural person from traffic data or site statistics.
12. ADDITIONAL INFORMATION: ADDRESS OF THE DATA PROTECTION OFFICER (DPD IN ENGLISH OR DPO IN FRENCH)
If you have any questions about the processing of your data, the content hereof, your rights under the applicable legislation, how to update your information or the steps to be taken to obtain a copy of the information concerning you in our possession, please write to the following address: Data Protection Officer:
150 Elgin Street 8th Floor Ottawa, Ontario K2P 1L4